Call us or Mail us

Our Prices

Service Level Agreements

Have a look at our SLA’s (Service Level Agreements) in the overview below. Do have any questions concerning our SLA’s? Please contact us.

SLA None Bronze Silver Gold Platinum
Tel Support Yes Yes Yes Yes Yes
Email support Yes Yes Yes Yes Yes
Help Desk and Support Times Office Hours Office Hours Office Hours Office Hours Office Hours / Weekends
Remote Support response times N/A 24 Hours 24 Hours 12 Hours 6 Hours
On Location Support Response Times N/A 48 Hours 24 Hours 24 Hours 12 Hours
Included Support Hours None  1/2 bonus per month (not creditable)  1 bonus per month (not creditable)  1 per month (creditable) + 1/2 bonus per month (not creditable)  2 per month (creditable) + 1 bonus per month (not creditable)
Support Hours Creditability N/A N/A N/A 3 months 3 months
Price excl. VAT €25,- call out + €80,- per hour (minimum 1 hours) €15,- per month + €80,- per hour beyond SLA hours €30,- per month + €80,- per hour beyond SLA hours €80,- per month + €80,- per hour beyond SLA hours €160,- per month + €80,- per hour beyond SLA hours
DDNS Service No Yes Yes Yes Yes
Online Monitoring No Yes Yes Yes Yes
Add-on service Price
microPAGE €10,- excl. VAT/month

Do you want to have a look at our SLA’s at a later point in time? You can download our overview in PDF below.

*Unless otherwise agreed, microDOT’s policy is to apply an SLA per service line, starting from ‘Bronze’ for a single service, up to a maximum of ‘Gold’ for three or more services. In general, SLA ‘None’ is only applicable to one-off jobs which do not involve standard microDOT services and equipment, while SLA ‘Platinum’ is intended for clients requiring exceptional response times and/or weekend support.

Do you want to have a look at our SLA’s at a later point in time? You can download our overview  in PDF below.

NONE

on call out
0 €80 per hour + €25 travel costs

TEL SUPPORT

EMAIL SUPPORT

HELP DESK TIMES: OFFICE HOURS

BRONZE

€15,- excl. VAT per month + €80 per hour beyond SLA hours

TEL SUPPORT

EMAIL SUPPORT

SUPPORT TIMES: OFFICE HOURS

REMOTE SUPPORT RESPONSE TIME 24 HOURS

ON LOCATION SUPPORT TIME WITHIN 48 HOURS

BONUS SUPPORT HOURS: 1/2

SUPPORT HOURS NOT CREDITABLE

DDNS SERVICE INCLUDED

ONLINE MONITORING

SILVER

€30,- excl. VAT per month + €80 per hour beyond SLA hours

TEL SUPPORT

EMAIL SUPPORT

SUPPORT TIMES: OFFICE HOURS

REMOTE SUPPORT TIME WITHIN 24 HOURS

ON LOCATION SUPPORT TIME WITHIN 24 HOURS

BONUS SUPPORT HOURS: 1

SUPPORT HOURS NOT CREDITABLE

DDNS SERVICE INCLUDED

ONLINE MONITORING

GOLD

€80,- excl. VAT per month + €80 per hour beyond SLA hours

TEL SUPPORT

EMAIL SUPPORT

SUPPORT TIMES: OFFICE HOURS

REMOTE SUPPORT TIME WITHIN 12 HOURS

ON LOCATION SUPPORT TIME WITHIN 24 HOURS

INCLUDED SUPPORT HOURS: 1 P/MONTH
(creditable)

BONUS SUPPORT HOURS: 1/2
(not creditable)

SUPPORT HOURS 3 MONTHS CREDITABLE

DDNS SERVICE INCLUDED

ONLINE MONITORING

PLATINUM

€160,- excl. VAT per month + €80 per hour beyond SLA hours

TE SUPPORT

EMAIL SUPPORT

SUPPORT TIMES: OFFICE HOURS / WEEKENDS

REMOTE SUPPORT TIME: 6 HOURS

ON LOCATION SUPPORT TIME WITHIN 12 HOURS

INCLUDED SUPPORT HOURS: 2 P/MONTH
(creditable)

BONUS SUPPORT HOURS: 1 P/MONTH
(not creditable)

DDNS SERVICE INCLUDED

ONLINE MONITORING

microPAGE

Additional service for microFI
€10,- excl. VAT / month

Do you want have a look at our SLA’s at a later point in time? You can download our overview  in PDF below.

*Unless otherwise agreed, microDOT’s policy is to apply an SLA per service line, starting from ‘Bronze’ for a single service, up to a maximum of ‘Gold’ for three or more services. In general, SLA ‘None’ is only applicable to one-off jobs which do not involve standard microDOT services and equipment, while SLA ‘Platinum’ is intended for clients requiring exceptional response times and/or weekend support.

Interested in a microDOT service? Ask for a quote

Get a quote