Have a look at our SLA’s (Service Level Agreements) in the overview below. Do have any questions concerning our SLA’s? Please contact us.
SLA | Bronze | Silver | Gold | Platinum |
---|---|---|---|---|
Tel support | Yes | Yes | Yes | Yes |
Email support | Yes | Yes | Yes | Yes |
Help desk and support times | Office hours | Office hours | Office hours | Office hours |
Remote support response times | 24 hours | 24 hours | 12 hours | 6 hours |
On location support response times | 48 hours | 24 hours | 24 hours | 12 hours |
Included maintenance | Standard equipment firmware | Standard equipment firmware | Standard equipment firmware | Standard equipment firmware |
Included support hours | N/A | N/A | 1 hour per month | 2 hours per month |
Price excl. VAT | €23,75 per month | €47,50 per month | €95,00 per month | €190,00 per month |
DDNS Service | Yes | Yes | Yes | Yes |
Online monitoring | Yes | Yes | Yes | Yes |
Add-on service | Price |
---|---|
microPAGE | €10,- excl. VAT/month |
Do you want to have a look at our SLA’s at a later point in time? You can download our overview in PDF below.
*Unless otherwise agreed, microDOT’s policy is to apply an SLA per service line, starting from ‘Bronze’ for a single service, ‘Silver’ for two services and ‘Gold’ for three or more services. SLA ‘Platinum’ is intended for clients requiring faster response times and/or regularly using additional monthly support hours.
Do you want to have a look at our SLA’s at a later point in time? You can download our overview in PDF below.
BRONZE
TEL SUPPORT
EMAIL SUPPORT
SUPPORT TIMES: OFFICE HOURS
REMOTE SUPPORT RESPONSE TIME: 24 HOURS
ON LOCATION SUPPORT RESPONSE TIME: 48 HOURS
INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE
INCLUDED SUPPORT HOURS: N / A
DDNS SERVICE INCLUDED
ONLINE MONITORING
SILVER
TEL SUPPORT
EMAIL SUPPORT
SUPPORT TIMES: OFFICE HOURS
REMOTE SUPPORT RESPONSE TIME: 24 HOURS
ON LOCATION SUPPORT RESPONSE TIME: 24 HOURS
INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE
INCLUDED SUPPORT HOURS: N / A
DDNS SERVICE INCLUDED
ONLINE MONITORING
GOLD
TEL SUPPORT
EMAIL SUPPORT
SUPPORT TIMES: OFFICE HOURS
REMOTE SUPPORT RESPONSE TIME: 12 HOURS
ON LOCATION SUPPORT RESPONSE TIME: 24 HOURS
INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE
INCLUDED SUPPORT HOURS: 1 HOUR PER MONTH
DDNS SERVICE INCLUDED
ONLINE MONITORING
PLATINUM
TE SUPPORT
EMAIL SUPPORT
SUPPORT TIMES: OFFICE HOURS
REMOTE SUPPORT RESPONSE TIME: 6 HOURS
ON LOCATION SUPPORT RESPONSE TIME: 12 HOURS
INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE
INCLUDED SUPPORT HOURS: 2 HOURS PER MONTH
DDNS SERVICE INCLUDED
ONLINE MONITORING
microPAGE
Additional service for microFI
Do you want have a look at our SLA’s at a later point in time? You can download our overview in PDF below.
*Unless otherwise agreed, microDOT’s policy is to apply an SLA per service line, starting from ‘Bronze’ for a single service, ‘Silver’ for two services and ‘Gold’ for three or more services. SLA ‘Platinum’ is intended for clients requiring faster response times and/or regularly using additional monthly support hours.