Services / Voice

Business telephony built around how calls are handled.

Numbers, devices and routing brought into one managed service, with the network knowledge needed to make voice dependable.

The service

A telephone system should follow the organisation.

Incoming calls may need to reach a reception desk, a team, an individual or an out-of-hours message. Staff may work from a desk phone, cordless handset, mobile or desktop application, or directly in a browser. The right arrangement begins with those working patterns.

microdot is a Voys reseller and provides installation, administration and first-line support through a dedicated reseller portal. Voys supplies and invoices the hosted telephony directly; microdot configures the working arrangement, supplies suitable devices and escalates to Voys when platform-level intervention is needed.

01 / VOIP TELEPHONY

One service from telephone number to handset.

Existing numbers can be retained and new numbers added. Call flows are configured around opening hours, teams and escalation paths, with devices chosen for the location and the people using them.

  • Number porting and new number ranges
  • UniFi and Yealink desk phones; Gigaset DECT systems
  • Desktop, mobile and browser-based calling
  • Call groups, transfers and IVR menus
  • Opening hours, voicemail-to-email and announcements
  • Outbound number presentation and call permissions
02 / CONTINUITY

Routing that can adapt when circumstances change.

Cloud-based routing makes it possible to change destinations without rewiring a building. Alternative destinations and mobile use can keep important calls reachable during local disruption.

  • Alternative and overflow destinations
  • Temporary routing changes
  • Multi-location arrangements
  • Remote and mobile working
  • Network readiness and voice prioritisation
  • Coordination with Voys

Implementation

A controlled move, including the numbers people already know.

Number porting and cutover are planned around availability and existing contracts. Call flows are agreed before migration, equipment is prepared in advance and the live service is tested after the change.

01

Understand

Document numbers, users, call patterns, devices and opening hours.

02

Configure

Build routing, IVR menus, opening hours, voicemail and user or device profiles.

03

Port & install

Coordinate the number move and place prepared devices.

04

Support

Adjust the live service as teams and working practices change.

Ongoing management

Changes without restarting the project.

Day-to-day voice management is primarily request-driven, but it is handled remotely through the dedicated Voys reseller portal. microdot can administer users and VoIP accounts, groups, voicemail boxes, dial plans, IVR menus and audio prompts, then investigate the complete path across the phone, local network and Voys platform when something stops working.

  • User, account and device changes
  • Call-flow and opening-hours adjustments
  • Fault diagnosis and escalation to Voys
  • Advice on expansion and replacement

The client contracts with and is invoiced by Voys. microdot provides installation, administration and first-line support, escalating platform-level issues to Voys where necessary.

In practice

Voice integrated into the wider service.

All client cases →
De Ceuvel

Hospitality telephony migrated into managed VoIP.

Numbers and service added to an established infrastructure relationship.

Vesting Adviesgroep

A practical platform for a focused office.

Voice supported alongside the systems people rely on every day.

Related service

Networks & Wi-Fi

The local connectivity and traffic management beneath dependable voice.

Make the telephone system fit the people answering it.

Discuss telephony →All services