01 / BRONZE
€24.75per month / excl. VAT
For one managed service line and a straightforward support requirement.
Pricing / Service level agreements
Clear support.
Defined response.
Managed infrastructure works best when responsibility is unambiguous. Each service level defines the response time and amount of ongoing support your organisation receives.
02 / SILVER
€49.50per month / excl. VAT
For two service lines, with faster on-site response when needed.
03 / GOLD
€99.00per month / excl. VAT
For three or more service lines, including one support hour each month.
04 / PLATINUM
€198.00per month / excl. VAT
For organisations requiring priority response and regular monthly support.
Compare
What changes between service levels.
The underlying monitoring and maintenance remain consistent. The service level determines response speed and the amount of support time included each month.
| Service level | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Support hours | Office hours | Office hours | Office hours | Office hours |
| Remote response | Next business day | Next business day | Within 4 office hours | Within 2 office hours |
| On-site response | Within 2 business days | Next business day | Next business day | Same business day* |
| Included support | — | — | 1 hour / month | 2 hours / month |
| Telephone & email | INCLUDED | INCLUDED | INCLUDED | INCLUDED |
| Online monitoring | INCLUDED | INCLUDED | INCLUDED | INCLUDED |
| Firmware maintenance | INCLUDED | INCLUDED | INCLUDED | INCLUDED |
| Dynamic DNS (DDNS) service | INCLUDED | INCLUDED | INCLUDED | INCLUDED |
Office hours are Monday to Friday, 09:00–17:00, excluding Dutch public holidays. A response means acknowledgement and the start of diagnosis or practical action, not necessarily resolution. Requests received outside office hours are treated as received at 09:00 on the next business day. *Platinum requests received before 12:00 qualify for same-business-day on-site response; later requests qualify for the next business day.
How it is applied
One agreement, matched to your infrastructure.
Unless agreed otherwise, the number of managed service lines determines the SLA level: Bronze for one, Silver for two, and Gold for three or more. For SLA purposes, microdot counts six service lines:
- Network administration, including network security
- Managed Wi-Fi
- VoIP telephony
- Microsoft 365 administration, including computer and IT support
- Surveillance systems
- Alarm systems
Platinum is intended for organisations that need faster response times or regularly use additional support hours. Where the standard levels do not fit, the agreement can be tailored.
Download SLA service level schedule(PDF, English, v1 — 2 October 2026) ↗