microdotServices / Office
Microsoft 365 administration, migrations and practical IT support with clear ownership when users, devices or services need attention.
The service
Email, identity, files, collaboration and applications increasingly meet inside Microsoft 365. Keeping that environment orderly requires more than buying licences: access, structure, security and lifecycle decisions need an owner.
Clients subscribe to and pay Microsoft directly. microdot helps select the product, contract and payment arrangement, configures the tenant and retains a dedicated administrative account for technical work and support. Clients can still handle straightforward internal tasks where that makes sense.
The environment is structured around the organisation, with appropriate licences, access and security settings rather than an accumulation of unmanaged accounts.
Migrations are prepared around domains, users, mail flow, permissions and data volume. Cutovers are phased where necessary and scheduled to keep working disruption controlled.
Remote and on-site support covers workplace devices, applications and connected peripherals within the agreed environment. Problems are diagnosed across the user, device, account and network instead of being passed between anonymous desks.
Implementation
Whether improving an existing tenant or planning a migration, the work begins with users, domains, data, permissions and business timing. Responsibilities and change windows are agreed before the live environment is altered.
Map users, licences, domains, data, devices and current dependencies.
Build the target structure, policies and migration plan.
Move services and data in controlled phases with user instructions.
Administer, support and adapt the environment after handover.
Ongoing management
Clients can perform straightforward user tasks themselves where appropriate, while microdot retains the access and context needed for security, migrations and complex changes. When a Microsoft platform issue requires escalation, microdot opens and handles the support case from within the client's tenant.
The client subscribes to and is invoiced by Microsoft directly. Recovery uses Microsoft's native retention and recovery features.