{"id":853,"date":"2015-11-03T10:27:16","date_gmt":"2015-11-03T10:27:16","guid":{"rendered":"https:\/\/micro-dot.net\/en\/?page_id=853"},"modified":"2026-02-06T21:03:32","modified_gmt":"2026-02-06T19:03:32","slug":"sla-pricing","status":"publish","type":"page","link":"https:\/\/micro-dot.net\/en\/sla-pricing\/","title":{"rendered":"Pricing & SLA"},"content":{"rendered":"

[vc_row][vc_column offset=”vc_hidden-xs”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n

Have a look at our SLA’s (Service Level Agreements) in the overview below. Do have any questions concerning our SLA’s? Please\u00a0contact<\/a> us.<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][vc_column_text]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
SLA<\/strong><\/th>\nBronze<\/strong><\/th>\nSilver<\/strong><\/th>\nGold<\/strong><\/th>\nPlatinum<\/strong><\/th>\n<\/tr>\n
Tel support<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Email support<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Help desk and support times<\/td>\nOffice hours<\/td>\nOffice hours<\/td>\nOffice hours<\/td>\nOffice hours<\/td>\n<\/tr>\n
Remote support response times<\/td>\n24 hours<\/td>\n24 hours<\/td>\n12 hours<\/td>\n6 hours<\/td>\n<\/tr>\n
On location support response times<\/td>\n48 hours<\/td>\n24 hours<\/td>\n24 hours<\/td>\n12 hours<\/td>\n<\/tr>\n
Included\u00a0maintenance<\/td>\nStandard equipment firmware<\/td>\nStandard equipment firmware<\/td>\nStandard equipment firmware<\/td>\nStandard equipment firmware<\/td>\n<\/tr>\n
Included support hours<\/td>\nN\/A<\/td>\nN\/A<\/td>\n1 hour per month<\/td>\n2 hours per month<\/td>\n<\/tr>\n
Price excl. VAT<\/td>\n\u20ac24,75 per month<\/td>\n\u20ac49,50 per month<\/td>\n\u20ac99,00 per month<\/td>\n\u20ac198,00 per month<\/td>\n<\/tr>\n
DDNS Service<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Online monitoring<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n\n\n\n\n
Add-on service<\/strong><\/th>\nPrice<\/strong><\/th>\n<\/tr>\n
microPAGE<\/td>\n\u20ac10,- excl. VAT\/month<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”blokje”]<\/p>\n

Do you want to have a look at our SLA’s at a later point in time? You can download our overview in PDF below.<\/p>\n

[\/vc_column_text][vc_btn title=”Download SLA’s in PDF” style=”flat” shape=”square” size=”sm” align=”left” i_align=”right” i_icon_fontawesome=”fa fa-angle-down” add_icon=”true” link=”url:https%3A%2F%2Fmicro-dot.net%2Fassets%2Fuploads%2F2025%2F12%2FSLA-microDOT-EN-VAT-2026.pdf||target:%20_blank|”][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n

*Unless otherwise agreed, microDOT\u2019s policy is to apply an SLA per service line, starting from \u2018Bronze\u2019 for a single service, \u2018Silver\u2019 for two services and \u2018Gold\u2019 for three or more services. SLA \u2018Platinum\u2019 is intended for clients requiring faster response times and\/or regularly using additional monthly support hours.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_column_text]<\/p>\n

Do you want to have a look at our SLA’s at a later point in time? You can download our overview\u00a0\u00a0in PDF below.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet”][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]

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BRONZE<\/h3><\/div>
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\r\n\t\t\t\t\t\t\t\t\t\u20ac24,75 excl. VAT<\/span>\r\n\t\t\t\t\t\t\t\t\tper month<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>
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TEL SUPPORT<\/p>\n

EMAIL SUPPORT<\/p>\n

SUPPORT TIMES: OFFICE HOURS<\/p>\n

REMOTE SUPPORT RESPONSE TIME:\u00a024 HOURS<\/p>\n

ON LOCATION SUPPORT RESPONSE TIME: 48 HOURS<\/p>\n

INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE<\/p>\n

INCLUDED SUPPORT HOURS:\u00a0N \/ A<\/p>\n

DDNS SERVICE INCLUDED<\/p>\n

ONLINE MONITORING<\/p>\n\r\n\t\t\t\t\t\t<\/div>

<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>[\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]
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SILVER<\/h3><\/div>
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\r\n\t\t\t\t\t\t\t\t\t\u20ac49,50 excl. VAT<\/span>\r\n\t\t\t\t\t\t\t\t\tper month<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>
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TEL SUPPORT<\/p>\n

EMAIL SUPPORT<\/p>\n

SUPPORT TIMES: OFFICE HOURS<\/p>\n

REMOTE SUPPORT RESPONSE TIME:\u00a024 HOURS<\/p>\n

ON LOCATION SUPPORT RESPONSE TIME: 24 HOURS<\/p>\n

INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE<\/p>\n

INCLUDED SUPPORT HOURS: N \/ A<\/p>\n

DDNS SERVICE INCLUDED<\/p>\n

ONLINE MONITORING<\/p>\n\r\n\t\t\t\t\t\t<\/div>

<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>[\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]
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GOLD<\/h3><\/div>
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\r\n\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\u20ac99,00 excl. VAT<\/span>\r\n\t\t\t\t\t\t\t\t\tper month<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>
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TEL SUPPORT<\/p>\n

EMAIL SUPPORT<\/p>\n

SUPPORT TIMES: OFFICE HOURS<\/p>\n

REMOTE SUPPORT RESPONSE TIME:\u00a012 HOURS<\/p>\n

ON LOCATION SUPPORT RESPONSE TIME: 24 HOURS<\/p>\n

INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE<\/p>\n

INCLUDED SUPPORT HOURS:\u00a01 HOUR PER MONTH<\/p>\n

DDNS SERVICE INCLUDED<\/p>\n

ONLINE MONITORING<\/p>\n\r\n\t\t\t\t\t\t<\/div>

<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>[\/vc_column][\/vc_row][vc_row ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet”][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]
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PLATINUM<\/h3><\/div>
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\r\n\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\u20ac198,00 excl. VAT<\/span>\r\n\t\t\t\t\t\t\t\t\tper month<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>
\r\n\t\t\t\t\t\t\t

TE SUPPORT<\/p>\n

EMAIL SUPPORT<\/p>\n

SUPPORT TIMES: OFFICE HOURS<\/p>\n

REMOTE SUPPORT RESPONSE TIME:\u00a06 HOURS<\/p>\n

ON LOCATION SUPPORT RESPONSE TIME: 12 HOURS<\/p>\n

INCLUDED MAINTENANCE: STANDARD EQUIPMENT FIRMWARE<\/p>\n

INCLUDED SUPPORT HOURS:\u00a02 HOURS PER MONTH<\/p>\n

DDNS SERVICE INCLUDED<\/p>\n

ONLINE MONITORING<\/p>\n\r\n\t\t\t\t\t\t<\/div>

<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>[\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]
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microPAGE<\/h3>

Additional service for microFI<\/h5><\/div>
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\r\n\t\t\t\t\t\t\t\t\t\u20ac10,- excl. VAT \/ month<\/span>\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>
\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>
<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>[vc_column_text]<\/p>\n

Do you want have a look at our SLA’s at a later point in time? You can download our overview\u00a0\u00a0in PDF below.<\/p>\n

[\/vc_column_text][vc_btn title=”Download SLA’s in PDF” style=”flat” shape=”square” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”fa fa-angle-down” add_icon=”true” link=”url:https%3A%2F%2Fmicro-dot.net%2Fassets%2Fuploads%2F2025%2F12%2FSLA-microDOT-EN-VAT-2026.pdf||target:%20_blank|”][\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_column_text]<\/p>\n

*Unless otherwise agreed, microDOT\u2019s policy is to apply an SLA per service line, starting from \u2018Bronze\u2019 for a single service, \u2018Silver\u2019 for two services and \u2018Gold\u2019 for three or more services. SLA \u2018Platinum\u2019 is intended for clients requiring faster response times and\/or regularly using additional monthly support hours.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column offset=”vc_hidden-xs”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text] Have a look at our SLA’s (Service Level Agreements) in the overview below. Do have any questions concerning our SLA’s? Please\u00a0contact us. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][vc_column_text] SLA Bronze Silver Gold Platinum Tel support Yes Yes Yes Yes Email support Yes Yes Yes Yes Help desk and support times Office hours Office hours Office hours Office hours Remote […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\t\n